We are almost ready to begin the survey resend for PS4 region changes and refund requests. Survey preparation details follow.

Survey Outline
During mid-September emails will start going out from Fangamer to all backers notifying you of your currently selected game version. Please check your mail to confirm your version. Backers who wish to make a change may then follow the link to your survey in the mail to take the necessary action.

*It will take a few days for all emails to be sent out to backers.

Survey Period
The survey period is planned to be up two weeks long. Survey period details will be announced in the survey open update.
Changes to rewards will not be available after surveys close, so please be sure to respond within the survey period. Address changes may be made up until shipping begins.

Concerning Refunds
Refunds will be honored for backers who had selected a PC version and are not satisfied with the proposed reward options.

Refund Request Processing
Refund requests will be accepted only through the backer survey during the survey period. Processing details will be announced at the start of the survey period.

Refund processing timing may vary depending on payment service and transaction status. It may take up to 20 business days to 3 months from the time the refund request is made until the refund transaction is completed.

We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.

Refunds and In-game Rewards
The possibility is high that in-game rewards for backers who requested a refund may not be removed from the game. We ask for your understanding that production of in-game rewards has been well underway and that changing implemented content is difficult at this stage of development.

Survey system changes are currently undergoing final checks. An update will be posted with notification of the survey start. The wait will be just a little longer and your patience is appreciated.

Thank you always for your support.

Trial Version
The trial version is scheduled for release during the second half of September. The elements and features to be included have almost all been pinned down, and we are now working to finalize a delivery date with our partners. Once a date has been confirmed, another announcement will be made here in the updates.

The trial version will feature a stand-alone act with objective that takes place in the first area of Shenmue III, Bailu Village. The game will be playable for an estimated 1 hours, and will be replayable after the objective has been cleared. There are lots of activities to experience and we hope you go back for more until the trial expires.

*The trial version will also come with a PDF play guide.
**Saves will not transfer over to the final version.

Inquires
Kickstarter Campaign Inquiries
For inquiries regarding the Kickstarter Campaign, please email us at info(at)shenmue.link.
*Please replace (at) with @.

Epic Games Store General Sales Inquiries
For inquiries regarding the General Sales such as Epic Games Store exclusive or Pre-Order, please see our FAQ page. For other inquiries please visit Deep Silver customer support.

PC Version System Requirements
*Game is currently in development so system requirements may change without notice. We thank you for your understanding.

Minimum:
OS: Windows 7x64, Windows 8x64, Windows 10x64 (64-bit OS Required)
Processor: Intel Core i5-4460 (3.40 GHz) or better; Quad-core or better
Memory: 4 GB RAM
Graphics: NVIDIA GeForce GTX 650 Ti or better (DirectX 11 card & VRAM 2GB Required)
DirectX: Version 11
Network: Broadband internet connection
Storage: 100 GB available space
Sound card: DirectX 9.0c compatible sound card
Additional Info: Requires Epic Games Store Client to activate.

Recommended:
OS: Windows 10 (64-bit OS Required)
Processor: Intel Core i7-7700 (3.60 GHz)
Memory: 16GB RAM
Graphics: NVIDIA GeForce GTX 1070
DirectX: Version 11
Network: Broadband internet connection
Storage: 100 GB available space
Sound card: DirectX 9.0c compatible sound card
Additional Info: Requires Epic Games Store Client to activate.

Fangamer and Third Party Use of Personal Information
YS NET has a written contract with Fangamer to carry out the backer surveys. Fangamer is a formal representative of YS NET to help process and fulfill all backer's orders through the surveys. Personal information is handed over and treated in accordance with the privacy policies of both companies for the purposes of conducting the surveys and reward delivery only. We thank you for your understanding and cooperation.